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‎03-10-2021 02:22 AM

HP Recommended
Product: Laserjet MFP 137FNW
Operating System: Microsoft Windows 10 (64-bit)

I have mistakenly upgraded the firmware for my HP Laserjet MFP 137FNW to version V3.82.01.11 but I need to downgrade to previous version which is V3.82.01.10. How can I find the appropriate firmware file?

Category:
4 REPLIES 4

‎03-13-2021 03:54 AM

HP Recommended

You are really a big scammer HP. Really.

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‎03-13-2021 03:28 PM

HP Recommended

@Pisisler

 

Welcome to the HP Support Community.

 

Unfortunately, there isn't any way to do that. What is the issue you're facing with the unit?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎03-15-2021 01:06 AM

HP Recommended

Sorry Betty, you already know, don't you. It says that it can't recognize the toner after the firmware upgrade. I bet it can't.

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‎03-19-2021 06:47 AM

HP Recommended

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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