HP Laserjet MFP 137FNW Firmware downgrade

Pisisler · ‎03-10-2021

I have mistakenly upgraded the firmware for my HP Laserjet MFP 137FNW to version V3.82.01.11 but I need to downgrade to previous version which is V3.82.01.10. How can I find the appropriate firmware file?

Pisisler · ‎03-13-2021

You are really a big scammer HP. Really.

Betty0610 · ‎03-13-2021

@Pisisler

Welcome to the HP Support Community.

Unfortunately, there isn't any way to do that. What is the issue you're facing with the unit?

Let us know 🙂

Thanks!

I am an HP Employee

Pisisler · ‎03-15-2021

Sorry Betty, you already know, don't you. It says that it can't recognize the toner after the firmware upgrade. I bet it can't.

Betty0610 · ‎03-19-2021

I recommend you to contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note: Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

I am an HP Employee