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‎01-02-2025 10:32 AM

HP Recommended

I have been trying for hour on two separate laptops to install my new HP Laserjet MFP M234dw using the HP Smart App and manually as well. The printer is connected to WiFI (Status: connected), but after many attempts I always get the error "Printer setup incomplete" in the App. Can you help? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2025 09:32 AM

HP Recommended

Restore the printer to factory defaults and run a setup with HP Smart app on smartphone, not from a computer. Sometimes when using a computer can get tricky, while smartphone get is correctly.

 




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6 REPLIES 6

‎01-02-2025 11:37 AM

HP Recommended

M234dw or M24dwe ? There is a big difference in printer setup for dw that is easy and dwe that is complicated.




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‎01-03-2025 03:13 AM - edited ‎01-03-2025 03:14 AM

HP Recommended

dw. Can you help? 

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‎01-03-2025 05:09 AM

HP Recommended

dw is plug and play.

dwe needs to be registered to HP+ service with username and password with HP Smart app.




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‎01-03-2025 05:51 AM

HP Recommended

Of course I have done all of that and it still doesn't work. I wouldn't ask here for help if the all obvious regular steps hadn't failed many times. 

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‎01-04-2025 09:32 AM

HP Recommended

Restore the printer to factory defaults and run a setup with HP Smart app on smartphone, not from a computer. Sometimes when using a computer can get tricky, while smartphone get is correctly.

 




My profile on LinkedIn

1 person found this reply helpful
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‎01-15-2025 03:22 PM

HP Recommended

I has really worked. Thanks a lot for your help.

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