HP Laserjet MFP M477fdw: disable "Shut Down After Inactivity"

[grpj2]

I have a HP Laserjet MFP M477fdw with firmware 20180201 (connected via network cable (IPV4 only) (using with Windows 10).  How can I disable  "Shut Down After Inactivity" ?

[Copier-Pro]

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

As far as i know you can only set a time factor to control this and can not disable this function in total.Hope this helps.

[grpj2]

is this the correct place to provide customer feedback \ requests ?  if not, please tell me how to do so. 

Since I can't disable "shut down after inactivity" or set it to zero, I must walk upstairs and physically turn the printer off then back on when it has shut down.  I think this is extremely inconvient.  Some people may like this; I (and others from my google searches) do not.  Please give the option.

Other than that, thanks for a great product.

[Copier-Pro]

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

Complete the following procedure to change the Delay Shut Down setting:

1.

From the Home screen on the printer control panel, swipe until the

Setup

2.

Open the following menus:

●

System Setup

●

Energy Settings

●

Delay Shut Down

3.

Select one of the delay options:

●

No

setting.

●

When Ports Are

are inactive. An active network link or fax connection will prevent the printer from shutting down.

ENWW

icon to open the menu.

The default value is

4

hours.

icon to open the menu.

Delay: The printer shuts down after a period of inactivity determined by the Shut Down After

Active: When this option is selected the printer will not shut down unless all ports are down.

This information i found for you in a manual.maybe this might help.

[grpj2]

thanks for the reply but 1) it doesn't answer my question or specifically address the issue and 2) i had already seen the "Port Delay Shut Down" option.

what exactly causes a port  to be inactive ?  Not printing, scanning, faxing, connecting to the embedded web server, pinging, etc ?

my pc (a msft surface I use downstairs)  is not turned on unless I use it.  So to me, unless I am doing something to the printer (printing, scanning, faxing, connecting to the embedded web server, pinging) the port will be inactive after the specified time and the printer will shutdown.

is this the correct place to provide customer feedback \ requests ?  if not, please tell me how to do so.

Since I can't disable "shut down after inactivity" or set it to zero, I must walk upstairs and physically turn the printer off then back on when it has shut down.  I think this is extremely inconvenient.  Some people may like this; I (and others from my google searches) do not.  Please give the option.

[grpj2 · Accepted solution]

in Engery Settings, I changed "Shut Down After Inactivity" from 2 hours to 8 hours.  This seems to prevent my printer from shutting off.  I dont know if the printer runs some sort of self check, or my router does something to the port, but this issue is resolved and no further action on behalf of HP is needed.