HP Laserjet Pro M28w Admin Password for Web Interface/Toolbox

[AlbertS94]

Hi,

The same issue as with this post: https://h30434.www3.hp.com/t5/LaserJet-Printing/Resetting-the-web-interface-password-for-my-MFP-M31w...

I don't have the admin password to access the web interface/HP device toolbox. Can you send me the procedure to reset this password and to factory reset the printer ? Thank you.

[Jay_G24 · Accepted solution]

Hi @AlbertS94,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

I understand the printer is locked with an administrator password.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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