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‎07-12-2023 10:01 AM - edited ‎07-12-2023 10:02 AM

HP Recommended

Hi, 

 

I have purchased a HP Laserjet m110we  printer second hand, however I am unable to set it up and connect as the previous owner hasn’t deactivated/disconnected their connection and the printer will only connect to one device at a time. 

I have been on the customer support web chat and can’t seem to get any answers as how to resolve this issue. This is a nightmare to setup using HP Smart - it keeps saying it cant register the printer!!!! 

Any advise would be gratefully appreciated. 

Many Thanks 

Aidan

Category:
1 person had the same question
2 REPLIES 2

‎07-15-2023 03:50 AM

HP Recommended

Is there actually nobody here that can help with this issue?!

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‎07-16-2023 04:45 AM

HP Recommended

Hi @Aidanot,

 

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

You may need to reset the printer to factory settings. The reset instructions are printer specific and cannot be shared in public.

 

Hence, I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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