HP Login broken

[MintedLeaf]

When i bought the product, i needed it for school. and when i started setting up the HP Smart, after i created account and logging in, right after it says "Transferring information" it shows a error, happens everytime on phone and laptop. it shows this error "We're sorry, something went wrong
We apologize for the inconvenience! Please exit setup and try again later to resolve this issue. If you continue to have issues setting up, contact HP Support.
(Error Code: UA_401_EB000U0002)" any way to solve this? because i cant print without logging in.

[Jay_G24]

Hi @MintedLeaf,

I'd like to help!

I understand you are unable to set up the product on HP Smart.

Try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart from Microsoft store

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ShlomiL]

Hi,

If the same persists following the great information shared by @Jay_G24 above, I would also suggest trying below steps:

https://support.hp.com/ie-en/product/hp-deskjet-2700e-all-in-one-series/2100187844/model/2100187846/...

It may not the exact same error, but a very similar one, so also following the additional steps listed there may worth a try:

https://support.hp.com/ie-en/product/hp-deskjet-2700e-all-in-one-series/2100187844/model/2100187846/...

Hope that may help,

Shlomi