HP M177fw firmware uodate - the touch screen is non-responsive

[tdn62]

upgrade firnware

the touch screen is non-responsive

HP and energy star logo

what to do

[Raj1788]

@tdn62

Welcome to the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Try updating the firmware again using this link: https://support.hp.com/in-en/document/c02919168

Restart the printer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[tdn62]

everything I certainly made it - did not help

[tdn62]

the repeated firmware updating does not take place
the printer can be thrown out?

[Raj1788]

@tdn62

This could be a hardware issue with the printer.

I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

[tdn62]

there one robots
and where to find somebody live - that gave the elementary working utility for ROM insertion

[Kumar0307]

@tdn62

To provide you with additional information, I would require a few details. I have sent you a private message, Kindly check the same and revert.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for further assistance.