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‎09-22-2022 11:16 AM

HP Recommended
Operating System: Microsoft Windows 11

I have the HP smart Printer M29W and I have also installed the scanner . It was working well. But today when I want to scan a document, it says "HP Printer M29-M31W was not found", though my PC is connected to HP Printer and I am to print. But the scanner application window on my PC is not opening to scan and it shows the above message. I really do not know what to do . I tried HP Print and Scan Doctor, but has not solved the problem. I am using latest updated version of Win 11, i.e. Win 11 Ver 22H2.

Can someone of the community help me as to why this message is displaying

Category:
1 REPLY 1

‎09-28-2022 09:54 AM

HP Recommended

Hi @DRR1939


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues with your HP LaserJet Pro MFP M29w Printer.

  

Please download and install the firmware update on the computer connected to the printer from this Link


You may also refer to this document to know how to update the firmware.

 

Let me know if this works.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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