• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-28-2018 04:47 PM

HP Recommended
Product: HP LaserJet Pro M402dn
Operating System: macOS 10.13 High Sierra

Hello,


Been trying to troubleshoot 79 boot on HP M402dn. As error comes up and then printer restarts.

 

I've already done the following:

 

Turned off printer and waited 10 seconds mentioned in other forums related to same error.

 

Assured the user dosen't have a print job in print queue nor is it configured on a print server.

 

 

Reset factory settings and re-applied needed IP scheme. 

 

When I had the ethernet cord dissconnected notice the printer didn't keep rebooting as usual. 

 

Are there other methods I could resort to? Please advise. Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2018 08:17 AM

HP Recommended

Good morning,

 

Finally got the issue resolved. Comes out that the issue lied on the network side (vlans). Once it was re-configured the printer renamed at normal state. Issue resolved. Thanks. 

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎04-29-2018 06:05 AM

HP Recommended

I will try and help.Try and get the printer into a ready state and then download the latest firmware to the printer.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎04-29-2018 03:34 PM

HP Recommended

Hello again,

 

Sorry I forgot to mention that already, but I already attempted to update firmware as well. Ran it via local USB connection. What other methods do you suggest? Thanks. 

Was this reply helpful? Yes No

‎05-01-2018 08:17 AM

HP Recommended

Good morning,

 

Finally got the issue resolved. Comes out that the issue lied on the network side (vlans). Once it was re-configured the printer renamed at normal state. Issue resolved. Thanks. 

Was this reply helpful? Yes No

‎06-21-2018 09:28 AM - edited ‎06-21-2018 10:19 AM

HP Recommended

 

What kind of setting on the VLAN configuration did you have to change to resolve the issue?

 

Thanks,

Mark

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.