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‎07-15-2021 01:28 PM

HP Recommended
Product: HP LaserJet Flow MFP M528
Operating System: Microsoft Windows 10 (64-bit)

We have a few HP LaserJet Flow MFP M528 machines at different offices and twice now one particular unit is giving an error  98.00.00 even after multiple restarts.

 

The last time this happened one of our guys followed the procedures herehttps://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/98-00-00-Error-on-HP-LJ-500-M551-printer/td... 

They did the preboot menu, loaded firmware from usb drive and reset all the settings when done (what a PAIN).

 

Now  28 days later it happened again.  We thought maybe it was a botched firmware update so we turned off automatic updates and nobody else on our team did any firmware updates since then.

 

Why did this happen again?  This isn't a typical throwaway inkjet model either.  This is a couple of grand expense.

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1 person had the same question
1 REPLY 1

‎07-16-2021 12:01 AM

HP Recommended

From the preboot menu use the diagnostic submenu to test internal components starting from HDD and memory.




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