HP MFP126NW drivers give UNEXPECTED KERNEL TRAP Mode error and BLUE SCREEN windows 10

[HifromHyd]

Purchased a new lenovo ideapad 520 with windows 10 preloaded. 

installing the drivers downloaded from HP website for the Laserjet MFP126NW gives "UNEXPECTED KERNEL TRAP MODE" error with a blue screen . repeatedly tried .

Did a Hard Reset as well, but no resolution ...

LENOVO Says hardware OK , Driver problem ... now stuck.

WIndows version is 1709 build 16299.15

anybody can help , please ....

[Dvortex · Accepted solution]

Hello, @HifromHyd – Hope you are well 🙂
 

Thanks for your continued participation in the HP Forums!

I see that you are facing issues while installing the LaserJet printer on your Windows 10 PC. Let’s try to perform a clean install as suggested below:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Now, go to http://hp.care/2u8ezX8 to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Let me know if that helps!

Good luck 🙂
 

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[HifromHyd]

Sure works… thanks for the help.

[Dvortex]

Hello, @HifromHyd

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".
 

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Thank you again and may you have a wonderful day and even better tomorrow 🙂