HP Neverstop Laser MFP 1200w

[MuhammadUsman3]

Dear HP Support Team,

I am writing to express my frustration and seek assistance regarding a significant issue I have encountered with my HP printer following a recent firmware update. My printer model is HP Never Stop Laser MFP 1200w, and the serial number is [Personal Information Removed].
On 20 May 2024, I updated the printer firmware as recommended by the HP software. However, immediately after the update, I began experiencing severe issues with the ink functionality of the printer. Specifically, the printer now displays error messages related to the ink cartridges, and it is unable to print documents properly. This issue did not exist before the firmware update.

 After researching potential solutions, I have come to understand that reverting to the previous firmware version (20200609) might resolve this issue. However, I have been unable to locate the necessary firmware file on your website or through other support channels.

Therefore, I kindly request your urgent assistance with the following:

1. Provide the previous version of the firmware for my HP printer model HP Neverstop Laser MFP 1200w
2. Detailed instructions on how to revert to the previous firmware version.
3. Any additional troubleshooting steps that might help resolve the ink issues caused by the recent firmware update.

I have been a loyal HP customer for many years and have always appreciated the quality and reliability of your products. I am confident that HP will take the necessary steps to resolve this issue promptly.

Please contact me at your earliest convenience to address this matter. You can reach me via email at [Personal Information Removed] or by phone at [Personal Information Removed]. I appreciate your prompt attention to this issue and look forward to a resolution.

Thank you for your time and assistance.

Sincerely,

M. Usman

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[MuhammadUsman3]

Please resolve my issue as soon as possible. I face too many difficulties