HP OJ 6500 firmware update Not applicable

[mcostan]

Hello,

I am having the same issue.

I am unable to upgrade the firmware. Any help GREATLY appreciated as I presently cannot use the printer.

I downloaded the firmware as suggested in the post then run it (the printer is connected via ethernet) and I get the following

Serial Numer [Personal Information Removed]

Hostname HP87B782

Port/Address 192.168.0.4

Version CIP1FN1126AR

Status: Not applicable.

Any help greatly appreciated

[TEJ1602 · Accepted solution]

@mcostan, Welcome to HP Support Community!

Did you try updating the printer firmware using a USB cable?

If you have tried steps from this document and issue persists, follow the steps below:

Go into Control Panel > Printers, find the 6500A to update, right-click and make sure it is shared, preferably with a short name and no spaces, eg 6500A
Now use Winzip or 7-Zip to open the OJ6500-E710n-z_R1206A.exe file, locate the .FUL file and extract/copy it to the desktop. I'd right-click and rename it to something much shorter, eg 6500A.FUL

Then start a Command Prompt - the easiest way is to go to Start > Search (or Run) and type
     COMMAND

In the black DOS box that comes up, type a couple of commands ...
     CD %USERPROFILE\DESKTOP
     copy /b 6500A.FUL \\PC\6500A
[note that PC is the name of your computer, you can find it in Control Panel > System]
 

This sends the file as a binary transfer direct to the printer and forces the update. You should see the printer go into an update mode and restart. Takes a few minutes for it to complete.

Let me know if this helps.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[mcostan]

Yes that worked thanks...

I still think that the update should be a lot easier.

The average IT user may not be able to do this...