HP Office Jet 3833 printing, copying problem

[GP2CM]

My printer stopped printing/copying normally, all I get is a fuzzy, hardly legible page but...the scan function is not affected. I've tried every possible diagnostic available including uninstall/re-install, nothing helps.

The HP diag. tells me that everything is OK with printer, the network link is "excellent" but the problems remain.

Is there a specific driver for each function? While I open the printer and try to define the preferences it does not move to the next step.

I am stumped.

JC

[Kumar0307]

Hi @GP2CM

Welcome to the HP Support Community. I'd be happy to assist you. This seems like a hardware issue. For now, let us try these steps:

Check the estimated ink levels, replace any low or empty ink cartridges

Clean the ink cartridges

1. On the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Tools, and then touch Clean Cartridges.

3. If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Align the printer

1. On the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Tools, and then touch Align Printer.

   An alignment page prints.

3. Lift the scanner lid.

4. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.

5. Close the scanner lid.

6. Touch OK to scan the page and complete the ink cartridge alignment.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[GP2CM]

 I have already done all of that...and the problem persists.

Thank you

Julio

[Kumar0307]

@GP2CM, that's unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!