HP Office Jet 5258 shows error code 0XDD000D78 KERNEL_EXEC_ST

[ImTcT]

My printer just suddenly shows the error code as shown above and there's nothing I can do. The only physical button I have is the power and I try to factory reset the printer but no luck so far. There's no way I can connect to the printer, either by wifi network or usb hub. Is my printer dead ?

[Jay_G24]

Hi @ImTcT,

I'd like to help!

Let's try a power reset on the printer to resolve the error

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[ImTcT]

It didn't work. The moment I try to reset, the printer screen keep showing the same message right after it plugged in. 

[Jay_G24]

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day!