• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-16-2020 10:50 PM

HP Recommended
Product: HP Office Jet 7612
Operating System: Microsoft Windows 10 (64-bit)

After installing a new hard drive and motherboard in my Dell Laptop 5400 Windows 10 OS the HP7612 stopped lost connectivity over my WIFI network.  After many attempts to delete device, remove software, download and install new drivers and firmware the printer was partially working.  However it will not print anything because the "Printer is in error state".  HP  Print and Scan Doctor did not resolve the problem.  HPSSDr did resolve driver update and partially fix a perceived problem of print job(s) being stuck in the que.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2020 04:32 AM

HP Recommended

After flailing several hours I solved the problem by

1. using the Trouble shoot settings tool in Windows 10 on Printers.  The troubleshooter could not find the printer. 

2. Printer was added using the TCP/IP address or Host Name option in the Add Printer Wizard pop-up window. 

3. Dont check the box to 'Query the printer and automatically select the driver to use.  This allowed me to

4. select the HP Driver for my Printer (instead of the Generic Windows 10 Driver.) 

5. The Tabloid paper sizes became available and the printer worked wirelessly.  

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-17-2020 04:32 AM

HP Recommended

After flailing several hours I solved the problem by

1. using the Trouble shoot settings tool in Windows 10 on Printers.  The troubleshooter could not find the printer. 

2. Printer was added using the TCP/IP address or Host Name option in the Add Printer Wizard pop-up window. 

3. Dont check the box to 'Query the printer and automatically select the driver to use.  This allowed me to

4. select the HP Driver for my Printer (instead of the Generic Windows 10 Driver.) 

5. The Tabloid paper sizes became available and the printer worked wirelessly.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.