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Locked

‎04-28-2025 06:15 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello. 

 

Printer is locked by another user, most options are greyed out including the reset option to factory reset. How can I reset with out these options?

1 REPLY 1

‎04-30-2025 04:06 AM

HP Recommended

Hi @DragonCat 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

If your HP OfficeJet Pro 6968 is locked by another user, you can try a hidden reset method to restore factory settings:

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I am an HP Employee.
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