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‎12-01-2020 01:47 PM

HP Recommended
Product: HP Officejet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Software installs as per normal until the Activate stage is reached.  I then get a message stating "Connection to the Internet was not found or has been lost.  Please check the connection and then click retry.  I am getting the same error on 2 separate Windows machines all running on 64-bit OS.  Note:  I have no issue installing the same software for my other HP Printer which is a HP Officejet Pro

 

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1 person had the same question
2 REPLIES 2

‎12-01-2020 01:55 PM

HP Recommended

The other printer I have in a HP Officejet Pro 8610

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‎12-04-2020 05:53 AM

HP Recommended

After several attempts to install this software, I was finally successful.  I was able to get it installed by first uninstalling.  Then turning off Windows Defender Firewall.  After doing this, I re-installed the software.  I still received the same error message, but I just closed the window and then launched the app with no problem.  Hope this works for any reading this post.  be sure to turn back on Windows Defender Firewall afterwards 

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