cancel
Showing results for 
Search instead for 
Did you mean: 
New member
3 2 0 0
Message 1 of 3
74
Flag Post

HP Office Jet Pro 7740 Activation Fails on Installation

HP Recommended
HP Officejet Pro 7740
Microsoft Windows 10 (64-bit)

Software installs as per normal until the Activate stage is reached.  I then get a message stating "Connection to the Internet was not found or has been lost.  Please check the connection and then click retry.  I am getting the same error on 2 separate Windows machines all running on 64-bit OS.  Note:  I have no issue installing the same software for my other HP Printer which is a HP Officejet Pro

 

2 REPLIES 2
Author
New member
3 2 0 0
Message 2 of 3
Flag Post
HP Recommended

The other printer I have in a HP Officejet Pro 8610

Reply
0 Kudos
Author
New member
3 2 0 0
Message 3 of 3
Flag Post
HP Recommended

After several attempts to install this software, I was finally successful.  I was able to get it installed by first uninstalling.  Then turning off Windows Defender Firewall.  After doing this, I re-installed the software.  I still received the same error message, but I just closed the window and then launched the app with no problem.  Hope this works for any reading this post.  be sure to turn back on Windows Defender Firewall afterwards 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation