HP Office Jet Pro 9135e error

[ADM21]

I tried a factory reset on my printer because my instant ink couldn't find my printer even though my printer was connected to the internet, apparently that was a big mistake because you need the initial cartidges?

So now I'm stuck in the setup loop and it is just saying "preparing" and won't progress past the cartidge stage. I've tried doing a power drain and a bunch of other things. HELP!

[Rita_R2]

Hi, @ADM21, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue:

How to fix a “configuration problem” error in Windows 11 | HP DeskJet, HP ENVY, HP OfficeJet Pro

How to unbox & set up | HP OfficeJet Pro 9110, 9120, & 9130 All-in-One printer series

How to fix ink cartridge errors on HP Inkjet printers | HP Support

How to fix 'Incompatible Cartridge' and other errors for HP Instant Ink cartridges | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support