HP Office jet 5230 will not scan

[Matthew611]

Hello

Recently i have been unable to scan with my HP 5230 from my PC, it works from my phone. I have followed all the instructions from the troubleshoot, there is a message stating that all components of the device driver have not been loaded, pressing install takes me to the HP smart page however it locks up and goes no further.  I have managed to download an application file 'HPPSdr' the print and scan doctor, however when opening it finds the printer (connected via wifi)  then i have the message to fix scan and it directs me to the download page which starts to install the Smart App.  I have downloaded this which when opening recognises the existence of the printer.  If I then press the 'scan' button i am directed to sign in. when i do so i get this error message

'

We're sorry, something went wrong

We’re experiencing connectivity issues related to account access. This could happen if you are connected to a VPN. Exit setup and try again later to resolve this issue.

If you continue to have issues setting up, contact HP Support.

(Error Code: OW_500_OWSID00001'

And that is where everything grinds to a halt.  

i have another app 'HP officejet 5200 series -HP Scan' on the homescreen, however when opening this nothing happens.

The printer worked perfectly until approximately 6 months ago, so no idea if it is an update issue or what, however the fact remains that i now have to scan all from my phone app as i can find no way , even after uninstalling and reinstalling all the printer software, to resolve this issue on the PC.

Clear guidance appreciated!!

[Rainbow23]

Hi @Matthew611,

Welcome to HP Support Community. This is a great place to post questions and find answers.

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.

Take care and have a great day ahead.

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