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‎12-14-2023 10:42 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an HP OfficeJet 3830 printer that is no longer working after I added Adobe Acrobat Reader (free version).    I tried reinstalling the printer and I got a message the print driver is unavailable.  The printer will not install.   I need help finding the right print driver to install.

Category:
2 REPLIES 2

‎12-14-2023 10:45 AM

HP Recommended

I have already uninstalled the Adobe program.  

 

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‎12-17-2023 10:21 AM

HP Recommended

Hi @CVartanian,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

 

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- Were there any changes made to your printer recently?

- May I know to which device are you trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

 

Irfan_06-Moderator
I am an HP Employee

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