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‎12-26-2022 10:25 PM

HP Recommended
Product: HP Officejet 6500A Plus e-All-in-One Printer - E710n

Hello Community,

 

My HP OfficeJet 6500 is able to print from my computer, but I currently can not scan anything. In the printer, under scan, it could not find my computer. From my computer, it shows the printer is offline even though I can print no problem. Using a printer status report, I confirmed the printer is connected via wireless to my network and my computer is connected to the same network.

 

Thank you to anyone who can help.

Category:
1 person had the same question
1 REPLY 1

‎12-30-2022 09:00 AM

HP Recommended

@Tim286

 

Welcome to the HP support community.

 

I understand that you are getting a scanner connection error, I am glad to assist you.

Which operating system is installed on the computer to which this printer is connected?

 

Meanwhile:-

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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