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‎06-20-2020 08:32 PM

HP Recommended
Product: CR769A
Operating System: Microsoft Windows 10 (64-bit)

Hi  have a problem with my printer i  moved it to the second floor, and it didn't work so I reset it to oob and now nothing works I'm stuck in a demo mode and an Initializing Setup

I ve tried everything and nothing works

I reset it in semi reset partial reset full reset and Oob reset nothing either

1 REPLY 1

‎06-25-2020 08:28 AM

HP Recommended

@Palanqeo, Welcome to HP Support Community!

 

I see that the printer is in an error state and I appreciate your efforts in trying to resolve the issue. 

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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