HP OfficeJet 7612 printing blank pages from Windows Device

[LordOfBones]

hello,

My HP OfficeJet 7612 is printing blank pages from my Windows 10 device, but prints fine from Apple Android devices. I therefore suspect that the driver is at fault. The HP OfficeJet 7610 Series Full Feature Software + Driver is being used. Version 29.2.1009_1. The basic driver doesn't work either.

Does anyone know how I can solve this problem?

Many thanks in advance.

[Nal_NR]

Hi @LordOfBones,

Welcome to the HP Support Community. 

I'd like to help!

Update the firmware and check if that resolves the issue.

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LordOfBones]

Hi - The latest firmware with the excutable name of OJ7612_2022A is already installed. Genuine cartridges are in use and the automated tool to clean the printhead has already been used. A Full Reset of the printer has also been performed.

More importantly though is that I clearly stated within my original posting that I have no problems whatsoever printing from an Apple or Android  phone. So with that being the case, the problem is clearly a software driver problem and not a hardware problem. If you beg to differ, please explain why?

[Nal_NR]

Hi @LordOfBones,

Let's try a clean reinstall procedure. 

Uninstall the printer from "apps and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check-in device manager, if the printer is listed there, please delete it. (Right-click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top.

Click on print server properties.

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

Restart the PC again.

Download the latest full feature driver from https://support.hp.com/us-en/drivers and install it on the computer.

Power on the printer only when the setup prompts for the printer. 

Also, try making a copy on the printer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LordOfBones]

Hello,

I have already tried a clean install using the exact steps you have laid out, including using the command printui /s /t2 to make absolutely sure that the driver & driver Package has indedd been removed prior to re-installation

Anti-malware software is also disabled during the installation of the full feature driver of which is the latest. Release date being May 18th 2022.

The version of Windows 10 in use is version 22H2 released October 18th 2022. Are you sure that the the HP driver is compatible with Windows 10 22H2? As it is not unheard of for new versions of Windows when released not being compatible with previously released printer drivers. 

The basic driver fails to work also.

[Nal_NR]

Hi @LordOfBones,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!