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‎10-02-2025 02:10 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer

I have tried everything that I know. It has been working fine for over a year and just stopped working last week I have tried updating the drivers, deleting and reinstalling the printer, ensuring that both my pc and printer are working from the same wireless network, signed up and paid for an HP Smart account that I do not need. From my PC the printer is in a ready status and I have a solid blue light on my printer. The printer error message reads: Finish printer set up to enable printing. The printer requires use of an HP account, enabled web services, and internet connection for set up and use. See the documentation provided with the printer or visit 123.hp.com for set up information"

 

Nothing I have tried has corrected the issue???

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1 REPLY 1

‎10-02-2025 02:13 PM

HP Recommended

I have also unplugged the printer, unplugged the wireless router, then reestablished the wireless network and restarted the printer. Nothing has worked thus far.

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