HP OfficeJet 8720 Advanced (or Factory) reset

[npz123]

Hi, I need to do a full factory/advanced reset and can't find the instructions in the manual or online. How do I perform this?

[Raj_05]

Hi @npz123,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

How to do a hard reset on your printer

1. With the cartridges still installed, power down the printer and then unplug the power cord from the wall.
2. Wait for a minute, then plug the printer back in and power it back up. Wait for the cartridges to center and then try printing again.

• Touch or swipe down the tab at the top of the screen to open the dashboard on the printer control panel
• Select “Setup” and then select “Printer Maintenance”
• Select “Restore” and then select “Restore Factory Defaults”
• A message appears stating that the factory defaults will be restored.
• Select “Restore” to finish the reset process. 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

^ Alden4
HP Support

[npz123]

@Alden4 does this also erase any data stored on the printer or just change the settings to the factory default?

[Raj_05]

Hi @npz123,

Thank you for your response, 

Yes, performing a factory reset erases all the settings and data on the printer, including network settings, and you will need to set up the printer again from scratch.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support