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‎06-12-2026 11:35 PM

HP Recommended

Hello, any fix for HP OfficeJet Pro 9020 where WiFi setting setup is gone? TIA

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1 REPLY 1

‎06-14-2026 11:43 AM

HP Recommended

Hi @ctellez67,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

 

Thanks for reaching out. On the HP OfficeJet Pro 9020 series, if the Wi‑Fi setup option has disappeared from the control panel, it usually means the wireless module is disabled or the printer’s settings have become corrupted. Here are some steps you can try:

 

Reset the printer.

  • Turn off the printer and unplug it from power.
  • Wait for 2–3 minutes to clear any error states.
  • Plug it back in and turn it on.
  • Try printing again.

 

Restore network defaults 

  • On the printer’s control panel, go to Setup > Network Setup > Restore Network Defaults. 
  • If the Wi‑Fi menu is missing, this option may re‑enable it.

 

Check firmware version 

  • Outdated firmware can cause missing menu options. 
  • Kindly refer to this link to update your printer firmware.

 

Let me know if this helps

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


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