HP OfficeJet Pro 6968 will not turn off.

[JMcKey1]

Seems to be stuck in copy mode? Disconnecting from power doesn't do anything. I pulled the

power cord, nothing. Seems like it's stuck - just runs and runs.

Any ideas?

Thanks in advance.

JMcKey

[Kumar0307]

Hi @JMcKey1

Welcome to the HP Support Community. I'd be happy to assist you.

• Are you able to print from the PC?
• Are you able to access the home screen of the printer?

Reset the printer (Skip if tried)

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Unplug the power cable and hold down the power button for 10 seconds and release it. Try to check for the issue.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

Hope this helps! Keep me posted. 

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