HP OfficeJet Pro 7740 Can't Print 11x17

[Clayton-P]

I'm not able to print 11x17 pages with my new OfficeJet 7740. I have correctly loaded the 11x17 pages in tray 1 and selected the proper paper using the printer's pop-up dialog. Tray 2 has 8.5x11 paper. When attempting to print, I am not able to select 11x17, only 8.5x11 and A4. When selecting A4, it prints from the correct tray, but prints in the wrong orientation.

The printer is installed over a WiFi network. I have the HP Smart app installed on my Windows 10 computer and have adjusted the settings under: printer settings>advanced>settings>preferences>tray and paper management. Those settings show the correct paper in the correct trays as well.

Thanks.

[Dragon-Fur]

@Clayton-P 

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What the printer can do:

 Printer Specifications for HP OfficeJet Pro 7740 Wide Format All-in-One Printer (G5J38A)

and

Media Size (facet)	Letter; A4; Legal; B5; Tabloid; A3
Media Sizes Custom (imperial)	Tray 1: 3 x 5 to 11.7 x 17 in; Tray 2: 8.5 x 11 to 11.7 x 17 in
Media Sizes Custom (metric)	Tray 1: 76 x 127 to 297 x 420 mm; Tray 2: 210 x 297 to 297 x 420 mm

Idea(s)

Tray 2 will support this paper size (as long as it is "Plain paper" type)

In the printer dialog ( More Settings ), select the Source (Tray) as opposed to "Automatic"

General example - HP Smart Windows - PDF Print

HP_Smart_W10_PDF_Print_2

References / Resources

User Guide

Section Load Paper

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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Question Resolved / Answered, Click "Accept as Solution"

[Clayton-P]

Thanks Dragon-Fur.

I actually started out with the 11x17 paper in tray 2, and switched it to tray 1 before posting here. It didn't make a difference, and why would it make a difference? The quoted specs show that both trays can handle 11x17 paper.

Also tried the dialog through HP Smart's printing button like suggested. 

As you can see, I'm not even able to select a printer tray! Very bizarre behavior.

Thanks for your help.

[Dragon-Fur]

@Clayton-P 

You are welcome.

Tray itself is not significant since both trays support the paper.

The fact that you cannot select the tray in the application is important.

If you have not done so, install the Full Feature Software (full driver) for the printer.

Your printer supports the Easy Start option.

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

1. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

1. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.

1. Full driver provides print and scan functions supported by your printer.

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The printer software is the foundation on which other applications depend (or at least benefit).

Installing the driver might help HP Smart - for example, you should be given the option to select a Printer Shortcut list (across the top of More Settings) and having the software installed will likely help with the selection of the rest of the options.

After the software is installed, set the Printing Preferences (if you like) - at the least, set the default shortcut to Everyday printing (or similar).  

General Example - Full Feature Software - Printing Preferences Menu

Go back to HP Smart and check for any difference in selecting options.

General Example - Related to paper sizes / types and Preferences

Retain_Printing_Preferences_1

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Clayton-P · Accepted solution]

Thanks Dragon-Fur!

I ended up installing the HP Easy Start Full Feature Software, which heavily suggested for me to install the HP Smart app again. This ended up changing the driver to "Microsoft PWG Raster-Class Driver" which I believe to be the issue the entire time. Not only does HP Smart setup the printer, it does so without the proper drivers, then forces it to the PWG Driver. Whatever that is.

Anyway, installing Full Feature Software also installs the proper drivers, allowing me to select the correct drivers in the printer properties.

The correct driver is circled in red.

I went through this with my coworker as well. He only ended up needing to install the Full Feature Software as linked by Dragon-Fur. The correct driver was automagically selected for them.

I didn't try printing through the HP Smart app - didn't like the interface. I was printing using Chrome's built-in pdf viewer and that worked well enough.

Thanks for your help Dragon-Fur. I'll mark this as solved.

[Dragon-Fur]

@Clayton-P 

You are welcome.

Interesting.

I don't have the Microsoft Raster PWG driver  - instead I have a Microsoft IPP class driver in the list - nor do I have anything for Webex.

Admittedly, I have a completely different printer (OfficeJet Pro 9025).

I do have both HP Smart and Full Feature Software installed along with a couple of photo edit / print software packages and some scan programs.  Just a different environment, I guess.

HP Smart provides some rather nice features in Windows 10; the mobile versions are a bit less robust.

If you are ever curious, give it a look...

HP Smart does require you to log in using your HP Account credentials.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"