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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP OfficeJet Pro 7740 Can't Update Printer Apps

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07-13-2023 01:50 PM
I bought the printer almost two months ago and the following message keeps popping up:
'The list of print apps on this printer could not be updated. Try again later.'
Can anyone help?
Solved! Go to Solution.
Accepted Solutions
07-17-2023 06:26 AM
Hi @DNSGraphics,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I suggest that you follow the steps listed below to uninstall and reinstall HP Smart App:
Step 1: Uninstall HP Smart App.
1. Navigate to and open Settings
2. Select Apps or Application Manager from the device Settings
3. Select HP Smart
4. Select Uninstall
Step 2: Reinstall HP Smart App.
1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS),
or HP Smart - Microsoft Store (Windows),
or HP Smart - Mac App Store (Mac).
2. Open the HP Smart app.
3. The app searches for recently installed printers.
- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.
- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.
You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
07-17-2023 06:26 AM
Hi @DNSGraphics,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I suggest that you follow the steps listed below to uninstall and reinstall HP Smart App:
Step 1: Uninstall HP Smart App.
1. Navigate to and open Settings
2. Select Apps or Application Manager from the device Settings
3. Select HP Smart
4. Select Uninstall
Step 2: Reinstall HP Smart App.
1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS),
or HP Smart - Microsoft Store (Windows),
or HP Smart - Mac App Store (Mac).
2. Open the HP Smart app.
3. The app searches for recently installed printers.
- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.
- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.
You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!