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- HP OfficeJet Pro 7740 Printer Assistant fails with script er...

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07-29-2025 02:33 AM
Clicking on the desktop icon for the PRINTER ASSISTANT, I get two Windows:
Window #1:
C:\ProgramData\HP\HP OfficeJet Pro 7740 series\HPUDC\CN1CN751D2:USB\UDC_Install.json
C:\ProgramData\HP\HP OfficeJet Pro 7740 series\HPUDC\CN1SN751D2:USB\UDC_device_2.json
Clicking through to the next window:
Script Error
An error has occurred in the script on this page
Line: 3383
Char: 10
Error: Unable to get property 'IsFunctionPrint' of undefined or null reference
Code: 0
URL: file:///C:/Program%20Files/HP/HP%20OfficeJet%20Pro%207740%20series/Bin/HPSolutionsPortal.hta
Do you want to continue running scripts on this page? Yes? or No?
Solved! Go to Solution.
Accepted Solutions
07-29-2025 09:21 AM
I stumbled onto a cure! I have a new Win11Pro machine that I am loading. And, it is my practice to do an IMAGE every so often in case of trouble. My initial installation of HP OfficeJet 7740 software was with the "Full Webpack" connecting to USB. And, I got a script error trying to open the "HP OfficeJet Pro 7740 series" ICON on the desktop.
(This ICON's TARGET says: HP OfficeJet Pro 7740 series.exe -Start UDCDevicePage. There is a switch after the executable (Start UDCDevicePage) which tells executable to open the Printer Assistant. This becomes relevant in this story.
I uninstalled software with RevoUninstaller. I connected the printer via Ethernet and reloaded the software. This avenue had some progress, but not success. The executable ran without the error, but the Printer Assistant did NOT open.
I reverted the system (image recovery) prior to loading HP print software and took a different avenue. (I suppose you could yank out all the "HP" references in registry as an alternative.) I went down yet another avenue of trial. I, inadvertently, had BOTH connections on the printer (USB + Ethernet) and used the "Basic Webpack" software install. I chose the Ethernet connection when loading the program. The "HP OfficeJet Pro 7740 series" ICON on the desktop finally opened into the Printer Assistant. Hallelujah!
07-29-2025 09:21 AM
I stumbled onto a cure! I have a new Win11Pro machine that I am loading. And, it is my practice to do an IMAGE every so often in case of trouble. My initial installation of HP OfficeJet 7740 software was with the "Full Webpack" connecting to USB. And, I got a script error trying to open the "HP OfficeJet Pro 7740 series" ICON on the desktop.
(This ICON's TARGET says: HP OfficeJet Pro 7740 series.exe -Start UDCDevicePage. There is a switch after the executable (Start UDCDevicePage) which tells executable to open the Printer Assistant. This becomes relevant in this story.
I uninstalled software with RevoUninstaller. I connected the printer via Ethernet and reloaded the software. This avenue had some progress, but not success. The executable ran without the error, but the Printer Assistant did NOT open.
I reverted the system (image recovery) prior to loading HP print software and took a different avenue. (I suppose you could yank out all the "HP" references in registry as an alternative.) I went down yet another avenue of trial. I, inadvertently, had BOTH connections on the printer (USB + Ethernet) and used the "Basic Webpack" software install. I chose the Ethernet connection when loading the program. The "HP OfficeJet Pro 7740 series" ICON on the desktop finally opened into the Printer Assistant. Hallelujah!