HP OfficeJet Pro 7740 Wide Format All-in-One Reset

[YBSNC]

Hello.  How do I hard reset the printer.  I forgot the admin code and can not change the settings.  Thank you.

[Jay_G24]

Hi @YBSNC,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[thesimulator]

Hi @Jay_G24,

Can you please send the same instructions to me? Please note that I cannot login to my printer as an admin to perform the factory reset available through the printer's web interface.

Thanks for your assistance!

[Jay_G24]

Hi @thesimulator,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping