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‎09-13-2022 08:24 AM

HP Recommended
Operating System: Microsoft Windows Server 2019

I'm trying to install the drivers for a  HP OfficeJet Pro 7740 on Windows Server 2022 and 2019 with no luck, constantly getting errors saying that the OS is not supported, even though I have downloaded the 2019 driver from your website!

I have also tried installing it via command line, extracting the basic installer and running msiexec to install the msi and still get the same errors.

I'd rather not be using 2019 but it appeared the only answer due to support but that doesn't work, so i'm kinda stuck...

Category:
4 people had the same question
5 REPLIES 5

‎09-30-2022 01:10 AM

HP Recommended

Hi @SamBaginskis,

Welcome to the HP support community.

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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‎10-02-2022 10:01 AM

HP Recommended

I have the same issue. Cannot install update HP - Printer - 31.1.2001.9295 and Install error - 0x800f020b.

I tried several times but no success. MY printer is HP Officejet Pro 7740 series. Operating system is  Windows 11

 

Need urgent assistance, Thanks

 

Mare

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‎10-02-2022 10:29 AM

HP Recommended

I would try the Smart UPD driver. https://support.hp.com/ca-en/help/smartupd

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-29-2022 08:13 AM

HP Recommended

I am having this exact issue. How do we get the solution sent to us?

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‎12-19-2022 11:28 AM

HP Recommended

Extremely Unhelpful.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Was this reply helpful? Yes No
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