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‎06-11-2024 12:28 PM

HP Recommended
Operating System: macOS 11.0 Big Sur

HP OfficeJet Pro 7740 is stuck on Verifying. Who has solved this please?

I have turned it off at the wall, taken the lead out the back. Held the Power button down, whilst printer is on and also when it's off. I can't reset to factory default as the screen is stuck on Verifying....

 

Help please as this renders the printer useless! 

Thank you!

Category:
1 person had the same question
1 REPLY 1

‎06-11-2024 12:43 PM

HP Recommended

These are the instructions to do the factory reset which has been suggested on another post.

Unfortunately, this isn't possible when the Verifying... message is displaying because it's stuck and you can't do anything except look in exasperation at the word Verifying...

Is there anything else that can be done please?

 

To restore the selected printer functions to the original factory settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the

Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance .

3. Touch Restore.

4. Touch Restore Settings.

5. Select which function you would like to restore to the original factory settings:

● Copy

● Scan

● Fax

● Photo

● Network

Touch Restore.

A message appears stating that the settings will be restored.

6. Touch Restore.

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