HP OfficeJet Pro 8025 locked out by admin

[magicaltwins]

I need to gain access to my printer but it says locked out by admin.  I've never put in credentials so I have no idea why this is going on.  Help!

[sandytechy20 · Accepted solution]

@magicaltwins

Welcome to the HP support community.

I understand that your printer is locked, I am glad to assist you.

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others

Cheers.

[3nnv]

Can someone please help I also have this issue

[Jay_G24]

Hi @3nnv,

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[8525]

I have this same issue, can someone assist?

thank you

[Jay_G24]

Hi @8525,

Welcome to the HP Support Community. 

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[8525]

HP OfficeJet Pro 8025 printer

[Jay_G24]

Is the printer requesting an administrator password?

Let me know!

[8525]

When I attempted to change the wifi settings, that option was locked by the person who setup the printer. I don’t know how that happened.

[Jay_G24]

I understand the printer is locked with an administrator password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.