HP OfficeJet Pro 8028 All-in-One Printer "Driver is Unavailable"

[Prashanth5]

Hi,

I am trying to setup my new printer "HP OfficeJet Pro 8028 All-in-One Printer " by installing drivers via HP Smart app.

When I am trying to install the drivers,it gives an error at the end as  "Driver is  Unavailable".

I also tried another way by installing the full solution software drivers from HP website,but no lucks,same error.

I also tried Scan doctor,but it couldn't help.

Can someone please help in resolving my issue?

Thanks

[Betty0610]

@Prashanth5

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JohnnyDog]

I have done everything on your list. It fails during Network Device Installation, when I retry it finds the printer right away but the green progress bar going across Installing network device takes a long time and then fails.

[KrazyToad]

@JohnnyDog

Please uninstall the printer once again from root level and reinstall the printer driver using the Windows Built In driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[JohnnyDog]

Same thing, driver is unavailable, see screenshot below.

[KrazyToad]

Try using the HP Smart App for windows and let me know if that helps

Link: https://support.hp.com/in-en/document/c04675142

[JohnnyDog]

I have used that and everything else I could find. But I'll try again. I have spent more than 10 hours trying to make this work on my laptop.

My wife's laptop connected first time I installed it.

[JohnnyDog]

I'll also add that the Smart app connects to it just fine and can scan, but it states when selecting "Print Documents", it is not installed would you like to install now and I go through that every time, it fails and instructs me to add it through settings and then it comes back to the dreaded "Driver is unavailble"... Here is the Smart App connected to printer stating Not Installed.

[TEJ1602]

@JohnnyDog

follow the steps below-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JohnnyDog]

It did not print the test page, but it does not state "Driver is unavailable" anymore! And it allows me to see preferences and properties now, so that is better. But I do need to print to it. Just tried again and no printing. But now the Smart app states it is installed. It is using the Standard TCP/IP port and using RAW protocol. I also used the Windows driver HP OfficeJet Pro 8020 series PCL-3