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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP OfficeJet Pro 8028

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06-24-2020 07:53 PM
Hi. I just purchased a HP OfficeJet Pro 8028 all-in-one printer on Amazon, and I just received it today. I started setting it up and following the instructions from the manual and after I placed the ink cartridges, there's a message on the screen that says "Use SETUP cartridges that came with your printer" and I double checked if everything was placed right and it still says that message and I'm unable to move forward to complete the setup. Can someone please help me? Thank you in advance.
06-29-2020
12:03 PM
- last edited on
06-05-2023
06:15 AM
by
JessikaV
@Melhm07 Here's everything you need to know and do, to resolve the issue:
Use SETUP Cartridges displays on the printer control panel or computer, and the printer does not print.
NOTE:If you see an ink cartridge error message other than Use SETUP Cartridges, go to HP Customer Support, search for your printer model, and then find the troubleshooting document that matches the error you see.
The steps to troubleshoot vary by the type of ink cartridges your printer uses. Identify your ink cartridge type, and then follow the steps to resolve the issue.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: HP Printers - A 'Use SETUP Cartridges' Error Displays
(By the end of this article all the issues should be resolved)
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