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‎01-12-2021 06:24 PM

HP Recommended
Product: HP OfficeJet Pro 8035
Operating System: macOS 10.15 Catalina

Its for Bug Sur but it is currently not an option on this forum.

 

I have a quick question. So I have a Mac hardwired to the printer and a MacBook connected by Wireless.

 

The Mac (USB wired) when printing it actually shows the actual picture of the printer as its icon, but the MacBook that sends jobs wirelessly shows a generic printer icon. Out of curiosity, is there a way to get the MacBook to that same icon?

Category:
2 REPLIES 2

‎01-17-2021 04:26 AM

HP Recommended

@jweaver0312, Welcome to the HP Support Community!

 

Is the printer installed using AirPrint driver on your MacBook?

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

You may use the HP Smart app on the MacBook to see the printer as it is. Download the app from the App store.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎02-17-2021 08:19 AM

HP Recommended

Sorry for the delay in getting back to you, but it is still using a generic printer icon after performing those steps.

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