HP OfficeJet Pro 8120, 8130 Printers - Control panel not showing full features

[Benno_13-]

Set up the app on my PC and the control panel shows all features. Install the app on a Surface Laptop and it doesn't show any of the features. I have tried to add via SN but doesn't work and I've logged in. I can print but if I need to scan I cant use any of the features.

[Dragon-Fur]

@Benno_13- 

Welcome to the HP Community --

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@Benno_13- wrote:

Set up the app on my PC and the control panel shows all features. Install the app on a Surface Laptop and it doesn't show any of the features. I have tried to add via SN but doesn't work and I've logged in. I can print but if I need to scan I cant use any of the features.

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I checked -- a recent Surface PC typically runs Windows 11.

The various models in these two printer series are supported in Windows 11 --

The HP software options include a variety of drivers including those listed here:

• Full Driver printer software (includes HP Scan)
• HP Universal Scan Software - essentially a stand-alone version of HP Scan
• HP Smart Universal Print Software

Next,

Many (current) Windows devices support "Windows Scan".

Look for Windows Scan in  Microsoft Store

Windows_Scan_Options_3

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Example - Windows - Full Driver / HP Universal Scan

The following is relevant to your printer and supported versions of Windows .

Most third party software requires that you have installed the full driver printer software for the printer.

The full driver provides access and support for the full range of Printing Preferences, Printer Properties, and other elements required by printing and scanning applications and software.

The full driver printer software is unique to your printer.

Printer Properties should be directed (set) to use the installed HP Driver and not the IPP / Microsoft drivers.

=========================

Printer Software - Full Driver

Reinstall the full driver printer software

-- Note --

If you do not want / need the added information, Scroll down to Web Pack Installation

Check / Apply Windows Updates 

• Check / Install any pending Windows Updates 
• If any updates are applied in Windows Updates, Restart your computer and log in

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP OfficeJet Pro 8130 series EasyStart Printer Setup Software - Offline Use Only

• Open the Web Page
• Download, Save, and Install the software.
• NOTE → If forced to use the "Internet connection required" web pack → If you have issues installing the software, consider using the Microsoft Edge browser to download and initiate / start the installation.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so, near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done 

=============================

HP Universal Scan Software - Optional

Separately -- Supported on this printer and Windows 11

Installation of the HP Universal Scan Software adds a self-named "HP Scan"  shortcut icon to the Desktop.

-- NOTE --

If you have installed the full driver printer software,

And

If the HP Scan installed with the full driver is the "new format" (larger GUI and new layout),

Then

In general, you perhaps do not need to install HP Universal Scan -- the version of HP Scan that installs with the software for this printer is a functional match to the HP Universal Software.

That said, if you can't stand it for any reason, the system will tolerate installing both the full driver and the HP Universal Scan software.

HP Universal Scan Software

Printer Model and Operating System version Dependent >>

When the software is installed, HP Universal Scan Software adds a self-named HP Scan software shortcut to the Desktop.

Note

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

Open website  HP Universal Scan Full Feature Software 

If needful, choose a different OS > Open all

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in.

HP_Universal_Scan_PDF_More_Menus_4

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Windows - Printer Properties

 Windows 10

Settings > Devices > Printers and scanners

Right-Click on your Printer > Printer Properties > Tab Advanced

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer >

Printer Properties > Tab Advanced

Verify / Correct the Driver = the installed HP driver and not the IPP / Microsoft drivers

Example - Printer Properties 

① → ② Optional → Printing Defaults

Printer_Properties_Reprint_18

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet Printers

• HP OfficeJet Pro 8120 All-in-One Printer series
• HP OfficeJet Pro 8120e All-in-One Printer Series
• HP OfficeJet 8120e All-in-One Printer Series

HP OfficeJet Printers

• HP OfficeJet Pro 8130 All-in-One series
• HP OfficeJet Pro 8130e All-in-One series

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