HP OfficeJet Pro 8138e —Use Setup Cartridges

[Sticcs]

My HP had previously initialized and was working. It has reverted to “Use SETUP Cartridges.” I no longer have the SETUP cartridges and need the model-specific OOBE reset/override procedure. Please post or send me the reset instructions by private message. Thanks.

[Rita_R2]

Hi, @Sticcs, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

https://support.hp.com/us-en/document/ish_1721824-1419961-16

How to fix ink cartridge errors on HP Inkjet printers | HP Support

How to fix 'Incompatible Cartridge' and other errors for HP Instant Ink cartridges | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[Sticcs]

Hi Rita,

Thank you for responding. Unfortunately, the links provided do not resolve the issue. This is not a standard incompatible-cartridge or cartridge-installation problem.

My OfficeJet Pro 8138e was previously set up and operational, but it has reverted to the “Use SETUP Cartridges” state even though this is not a new printer. I do not have the original SETUP cartridges. The printer will operate in MFG/Manufacturing Mode, and I can access the Embedded Web Server (EWS), but a normal boot immediately returns to the SETUP-cartridge requirement.

I have already updated the printer to the latest firmware, power-cycled it, attempted Force User Mode, and performed the standard cartridge troubleshooting. None of these cleared the OOBE/SETUP-cartridge state.

What I need is the model-specific OOBE/SETUP-cartridge override or reinitialization procedure for the OfficeJet Pro 8138e (40Q50A). If this requires an HP service procedure or Service Package, please provide it or escalate this to someone who can. I can also provide the JDP Diagnosis Package generated through EWS if needed.

Thank you