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Locked

‎12-15-2019 01:44 PM

HP Recommended
Product: HP OfficeJet Pro 8600
Operating System: macOS 10.15 Catalina

We recently moved and now have a new wireless system.  I cannot connect the printer to the wireless network because it is locked by administrator.  I have tried some troubleshooting recommendations, but the "Restore Settings" button is also locked.  I cannot find the CD to link the printer and laptop computer, but I do have the USB cord that runs from my MAC to the printer.

 

Please assist!

2 people had the same question
1 REPLY 1

‎12-18-2019 03:58 AM

HP Recommended

Hi @cm03

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to perform an advanced reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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