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‎05-30-2021 02:20 PM - last edited on ‎07-14-2021 04:55 PM by Retired

HP Recommended
Product: OfficeJet Pro 8600
Operating System: macOS 11.0 Big Sur

I got a new laptop running Big Sur, and I've just spent a couple of hours reading answers here, updating firmware, uninstalling and installing, and restarting. My HP OfficeJet Pro won't print from my laptop running Big Sur.

I understand this is a known problem. Is HP planning to address this issue? 

Category:
1 person had the same question
5 REPLIES 5

‎05-30-2021 07:29 PM

HP Recommended

Same problem since the end of 2020 with USB. However, wireless AirPrint works.

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‎05-30-2021 07:45 PM

HP Recommended

Thanks, Antdude. I read all your posts. I can't figure out how to set up AirPrint. I've uninstalled and re-installed the printer, but I don't see an option to set up AirPrint. I'd appreciate any guidance you could offer.

 

The laptop seems to be talking to the printer, but every time I send a print job, I get a dialogue saying the job is complete when it hasn't even started.

This is a crazy problem. It's a very popular printer, and I know a lot of people are having this issue.


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‎05-30-2021 08:31 PM

HP Recommended
@5fanglu wrote:

Thanks, Antdude. I read all your posts. I can't figure out how to set up AirPrint. I've uninstalled and re-installed the printer, but I don't see an option to set up AirPrint. I'd appreciate any guidance you could offer.

 

The laptop seems to be talking to the printer, but every time I send a print job, I get a dialogue saying the job is complete when it hasn't even started.

This is a crazy problem. It's a very popular printer, and I know a lot of people are having this issue.


Weird. I assume you used https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8600-premium-e-all-in-one-printer-... (Easy Start). What about https://123.hp.com/us/en/devices/ojpro8600? Do you have another Apple device (iPhone,another Mac, iPad, etc.) that can do AirPrint? If so, then does that work?

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‎05-31-2021 09:26 AM

HP Recommended

Thank you, Antdude. I'm now seriously considering downgrading from Big Sur to Catalina or Mojave. A bunch of my other apps don't work on Big Sur, and this is getting tiresome.

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‎05-31-2021 09:44 AM

HP Recommended
@5fanglu wrote:

Thank you, Antdude. I'm now seriously considering downgrading from Big Sur to Catalina or Mojave. A bunch of my other apps don't work on Big Sur, and this is getting tiresome.

Yup, the joys of upgradings. FYI. I upgraded HP's printer drivers in macOS Mojave v10.14.6 and it also broke its USB too. 😞

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