HP OfficeJet Pro 8610

[Michelle1027]

While installing the printer drivers from HP OfficeJet 8610 on MacBook Air 2,  the installation is taking hours and nothing happens. Both laptop and printer are connected to the same wifi network.  What should I do? Just loading, and yet nothing happens.

[Bernard42]

                Hello Michelle1027,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link:  https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-8610-e-all-in-one-printer-series/5... to download the Full Feature Software and Drivers.

Now try to install the drive

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Take care of yourself and have a good day.

           Regards,