HP OfficeJet Pro 8620 - Ink Region Locked

[MARC-IT]

Hi,

We have a OfficeJet Pro 8620 (SN: [Personal Information Removed]) We purchased ink that is locked to a different region. We didn't realize that when we purchased the cartridges. We need our printer region settings unlocked so that we may use the ink we've purchased. We are happy with the HP brand and would hate to move aware from it over this. The printer belongs to the CEO of the company. Hopefully HP Support can help.

[A_Gayathri]

Hi @MARC-IT,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[MARC-IT]

Hi Gaya1239, I've responded to your direct message a couple of times, and I keep getting responses from you that you haven't heard from me. I'm not sure what's going on but I could really use the assistance. You asked what operating system I am using, and I replied telling you that I use Windows 11 and also a Mac M1 Sonoma and asked if you could send reset instructions for both operating systems please.

[A_Gayathri]

@MARC-IT ,

Thank you for your reply  I am sorry for that Let me check.

This is for Windows OS

 please follow the below instructions and help me with the data needed to provide you with the reset code.

HP Smart via USB:

1. Launch HP Smart and click the product ink levels to open the Supported Cartridges window.
2. Hold down the CTRL and SHIFT keys and then right-click on the empty area to the right of the ink levels.
3. The Set New Regions window opens.

• Use the "Copy to Clipboard" feature to paste the values here. 

Let me know how this goes!

[A_Gayathri]

@MARC-IT ,

This is for Mac OS 

Please follow the below instructions and help me with the data needed to provide you the reset code.

HP Smart via USB:

• Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

• Hold down the CTRL and SHIFT keys and then right-click on the empty area to the right of the ink levels.

• The Set New Regions window opens.

• Use the "Copy to Clipboard" feature to paste the values here. 

Keep me posted.

[A_Gayathri]

Please send it separately  Thank you 

[MARC-IT]

Hi Gaya1239,

I sent you a DM with the information you requested. Thank you for your assistance.

[A_Gayathri]

@MARC-IT 

Thank you for your reply I am sorry We have not got the details 
Please try to re-send it.

[MARC-IT]

Printer SN: CN4CGEK2HS
Total Page Count: 10306
Magenta Ink SN: 792229114
Cyan Ink SN: 805601339
Yellow Ink SN: 807148679
Black Ink SN: 821846131
RX(last 4 digits): 0000

[MARC-IT]

@Gaya1239

see above