HP OfficeJet Pro 8710 All-in-One Printer won't print 'long edge' no matter what

[Broll]

When printing 2-sided documents on my HP OfficeJet Pro 8710 All-in-One Printer, it has stopped flipping the page  along the 'long edge' and only flips along the 'short edge' no matter how I set it up.  I select 'flip on long edge' in the Print Menu but it doesn't work; it still flips on the short edge.  This is a recent problem, in the last month.  It used to work fine.  Does anyone know how to fix this?  I'm wondering if it came with the last Windows update.

[asmita6658 · Accepted solution]

Hi @Broll

Welcome to the HP Support Community. I'd be happy to assist you with the duplexing issue. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

You may also refer to - HP Printers - How to Print on Both Sides of the Paper (Windows) (Duplexing) 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!  

[Broll]

Thank you so much!  The Print and Scan Doctor solved my problem, but I'm saving your 15-step process in case I ever need it in the future.

[asmita6658]

That's great @Broll

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!