HP OfficeJet Pro 8710 driver not available

[TheDogman]

One HP laptop will connect to the 8710 printer wirelessly but my wife's goes through the connection process and results in a Driver is Unavailable message.  The laptops are the same model. We reloaded / downloaded the drivers and HP software a number of times but to no avail. I've even tried copying files from my laptop to hers but with no success on a connection.  I've spent hours on this and have run out of ideas.  Any suggestions would be appreciated.  

[KrazyToad · Accepted solution]

@TheDogman

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ871/OJ8710_Full_WebPack_40.12.1161.exe and follow the onscreen instructions

Thank you

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