• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-04-2023 03:17 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

As title states, my 8710 AIO is making noise every 60 seconds. The sound is similar to the noises when a new print job is beginning, but there are no print jobs in the queue. The noise lasts 6-8 seconds and occurs every minute. Standard functions of the printer work normally, but the noise is clearly an error with the printer. I've already taken a handful of troubleshooting steps based on the support page and what I've been able to search for in these forums. What I've tried so far:

 

  • Turning it off and on again
  • Unplugging for 60 seconds then turning it back on.
  • Replacing existing cartridges with new ones (I've only ever used genuine HP 952 cartridges)
  • Attempting to update the firmware (it was already up-to-date)
  • Updating Windows (W10-64) and drivers
  • Reinstalling Windows drivers
  • Cleaning the rollers with a microfiber cloth as per HP's instructional video
  • Removing paper tray and cleaning it
  • Changing the paper type from plain paper to heavy and setting it back
  • Running built-in maintenance apps (align printhead, etc)
  • Factory Reset

 

I have no idea what the issue could be. it just sounds like it's running through a brief routine maintenance, except it's happening way too frequently for it to be a normal function of the printer - plus it's never acted like this before. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.