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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Falli
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HP OfficeJet Pro 8710

HP Recommended
HP OfficeJet Pro 8710 All in One
Microsoft Windows 10 (64-bit)

Error message Printhead is missing or not installed correctly.

 

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TEJ1602
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@Falli, Welcome to HP Support community!

 

I see that the printer is in an error state, I'd suggest you follow the steps from the document Error Indicates Faulty Printhead to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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