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‎07-13-2021 01:21 AM - last edited on ‎07-13-2021 04:50 PM by Retired

HP Recommended
Product: Example: Pavilion 6530HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP support assistant showing an HP OfficeJet Pro 8720 All-in-One Printer with need to download an update, I do not own this device and can't figure out how to remove it. Tried left and right clicking on the device (does nothing) and none of the menu options appear to allow removal. Not sure how this even got added.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2021 10:27 PM

HP Recommended

Just in case this helps anyone with my issue, I missed this option but finally figured out how to remove the offending device from HP Assistant. Top right of the screen, click on your  name, drop down menu has "View Profile", click this, there is the option when you scroll down to remove any device.

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1 REPLY 1

‎07-14-2021 10:27 PM

HP Recommended

Just in case this helps anyone with my issue, I missed this option but finally figured out how to remove the offending device from HP Assistant. Top right of the screen, click on your  name, drop down menu has "View Profile", click this, there is the option when you scroll down to remove any device.

Was this reply helpful? Yes No
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